VIVE Mood LLC Privacy Policy

Our Commitment to Privacy

This privacy policy was last updated on 3/27/2020. Please read carefully.
Thank you for visiting (the “Site”). Your privacy is
very important to us at VIVE Mood LLC, and we are committed to
protecting and safeguarding your privacy. It is our policy to keep your
personal information confidential and to make this notice easy to find,
we make it available on our homepage and at every point where
personally identifiable information may be requested. Please take a
moment to read the following policy to learn how we handle your
personal information. This Privacy Statement is to inform you about the
types of information we might collect about you when you visit our Site,
how we may use that information, whether we disclose it to anyone, and
the choices you have regarding our use of, and your ability to correct,
that information. VIVE Mood LLC does not collect Personal
Information about individuals who visit our site except when the
information is specifically provided on a voluntary basis.
Information We Collect

The information we receive depends on what you do when you visit our
site. VIVE Mood LLC will not collect or retain any information about
you personally (that is, your name, address, telephone number or e-mail
address) unless you choose to provide it to us. If you visit our site to
read or download information, we collect and store only the following
information: the name of the domain from which you access the Internet
(for example,, if you are connecting from an America Online
account), the date and time you access our site and the Internet address
of the web site from which you linked directly to our site. We use this
information to measure the number of visitors to the different sections of
our site and to help us make our site more useful to visitors.
We may collect Personal Information (including name, address,
telephone number, email address and, when necessary, credit card
information) when you:

• Become an Associate
• Place an order from our Web site
• Return an item or make an exchange
• Inquire about our products and services
• Communicate with customer service
• Place an order through one of our third-party sellers

In addition, you may voluntarily provide Personal Information (such as
name, address, email address, and telephone number) to be forwarded to
a Independent Entrepreneur for the purpose of contacting you with
details regarding the opportunity, including contact by email. In this
case, we will keep a record of the contact, including the Personal
Information, in your Independent Entrepreneur file. We use this
information to provide better service in the event that you contact us

When you decide to become an authorized Independent Entrepreneur, or
when you register to shop online as a customer, we will collect Personal
Information (such as name, address, email address, and telephone
number). This Personal Information is securely stored in your
Independent Entrepreneur contact file. You will be assigned an
identification number and you will select a password which will be
necessary to gain entrance to the website and to access your Personal

You expressly consent to our communicating with you about VIVE
Mood LLC using the information you provided to us. You also attest that
you have the legal authority over any telephone number you provide to
us and can provide us with the authorization to contact you. This means
we may contact you, in person or by recorded message, by e-mail,
telephone and/or mobile telephone number (including use of automated
dialing equipment), text (SMS) message, or any other means of
communication that your wireless or other telecommunications device
may be capable of receiving.

We may also collect non-personally identifiable information from you
when you visit the Site (e.g., your IP address, browser type, domain
name, etc.). This information is collected and analyzed in the aggregate
in order to improve the function and content of the Site.
Use of Information

Personal Information will not be sold or otherwise transferred to
unaffiliated third parties without the approval of the website user at the
time of collection. The user will have the opportunity to indicate
whether he or she would like to “opt out” of receiving promotional and/
or marketing information about other products, services and offerings
from VIVE Mood LLC and/or any third parties. Further, notwithstanding
any “opt out” of promotional information by the user, VIVE Mood LLC
reserves the right to contact a customer or Associate regarding account
status, changes to the Associate Agreement and other matters relevant to
the underlying service and/or the information collected.

We use the information that is collected about you for a variety of
purposes, such as confirming and fulfilling orders, referrals to service
partners, adding you to our e-mail subscription list, providing your name
to a Independent Entrepreneur in connection with potential interest in
VIVE Mood LLC products or the business opportunity. We also use the
information in analyzing trends and statistics, enhancing the operation of
the website.

From time to time you may voluntarily provide Personal Information to
complete questionnaires or to participate in contests, polls or
personalized assessments. We use this information to improve our
products and services. We may also use your Personal Information to
provide you newsletters and other marketing information we think
would be of particular interest to you concerning things such as new
products or website features. But you always have the opportunity to let
us know if you do not wish to receive unsolicited promotional materials
from us, and we will make every reasonable effort to honor such

Your mentoring sales organization acts as a support network, providing
advice, assistance and information to assist you in building and
maintaining a successful VIVE Mood LLC business. Therefore, VIVE
Mood LLC will share Personal Information with your upline sales
organization. They have agreed that such information is confidential,
and not to share your information with any non-affiliated third parties,
and are obligated to observe the intent of this Privacy Policy.
We work with affiliated businesses we do not control, such as product
and service sellers on our website. We share customer information
related to any transactions between you and that third party.

We may share Personal Information you provide online with other VIVE
Mood-affiliated entities and/or trusted business partners with whom we
collaborate. We may employ third party vendors to perform functions on
our behalf. Examples may include delivering packages, fulfilling orders,
e-mail administrative functions, processing credit card payments, and
providing customer service. These vendors will be under bound by
contract to use confidential data only for those purposes for which they
are hired.

VIVE Mood LLC may disclose Personal Information to a third party in
the event that VIVE Mood LLC sells all or part of its assets to such third
party or merges with or is acquired by the third party.
Except as stated above or when necessary to share your information with
VIVE Mood LLC agents or business partners for the purposes of
performing services for VIVE Mood LLC, your personal information
(name, address, telephone number, e-mail address or other information)
will not be provided to any third party without your prior consent. We
have restricted our agents and business partners from using your
personal information in any way other than to provide the services
contracted for by VIVE Mood LLC.

We may disclose the information that we collect about you when we
have reason to believe that it is necessary to identify, contact or bring
legal action against persons or entities that may be causing injury to you,
to us or to others. At times we may be required by law or legal process to
disclose your personal information, and we may also disclose
information when we believe the law requires it. We may also disclose
information about you if we believe that disclosure is necessary for the
public interest.

Users may always “opt out” of further promotional contacts at any time.
Also, upon request, VIVE Mood LLC will take reasonable efforts to
delete a user’s personal information from its database. It may be
impossible to delete a user’s entry without some residual information
because of backups and records of deletions.
If you are visiting the Website from outside the United States and
provide VIVE Mood LLC with personal information, please note that
your personal information will be transferred, stored and processed
within the United States. The data protection laws in the United States
may not be as comprehensive as those in your country. By doing
business or interacting with VIVE Mood LLC, you are consenting to
the transfer of your personal information to facilities located in the
United States and other facility locations selected by VIVE Mood
LLC and to the application of United States law regarding the
collection, transfer and maintenance of your personal information.

Like many websites, the VIVE Mood LLC website uses “cookie”
technology. A “cookie” is a small data file transferred to your computer’s
hard drive that allows a website to respond to you as an individual,
gathering and remembering information about your preferences. When
you first connect to our site, the cookie identifies your browser with a
unique, random number. The cookies we use do not reveal any personal
information about you, except perhaps your first name so we can
welcome you on your next visit. Cookies help us understand which parts
of our websites are the most popular, where our visitors are going, and
how long they spend there. We use cookies to study traffic patterns on
our site so we can make the site even better.
Data Security

It is our intent to protect against the loss, misuse or alteration of
information that we have collected from you. However, no data
transmission over the Internet can be guaranteed to be 100% secure and
while we strive to protect your personal information, we cannot
guarantee or warrant complete security. We use a variety of current
technologies and processes for protection of data. We limit the
information we provide to outside companies with whom we contract to
only what they need to carry out their responsibilities. When you make a
purchase on our Web site, your transactional information is transmitted
in a safe, encrypted format.

Every user that has an account on the Website is responsible for (i)
keeping his or her account password confidential and secured, (ii)
avoiding unauthorized access to his or her computer; and (iii) keeping
the e-mail address associated with that account current (you
acknowledge that it is important to keep the e-mail address associated
with that account current because although you may be able to log into
your Independent Entrepreneur account using an old e-mail address, you
will not receive messages from VIVE Mood LLC about your orders and
inquiries or other matters).
You shall be responsible for protecting the confidentiality of your
password(s). You acknowledge that, although the Internet is often a
secure environment, sometimes there are interruptions in service or
events that are beyond our control, and VIVE Mood LLC shall not be
responsible for any data lost while transmitting or receiving information
on the Internet.

Third Party Websites
The Site may provide hyperlinks, which are highlighted words or
pictures within a hypertext document that, when clicked, take you to
another place within the document, to another document altogether, or to
other web sites not controlled by VIVE Mood LLC. These hyperlinked
web sites may contain privacy provisions that are different from those
provided herein. VIVE Mood LLC is not responsible for the collection,
use, or disclosure of information collected through these web sites or
links, and we expressly disclaim any and all liability related to such
collection, use, or disclosure.

Protection of Children’s Privacy
The Site is a general audience web site that is not specifically designed
or targeted at children. If you are under 18, you may use the Site only
with involvement of a parent or guardian. We abide by the requirements
of the Children’s Online Privacy Protection Act (COPPA) and other
relevant laws. We do not knowingly collect, use or disseminate any
personally identifiable information from children under the age of 13. If,
however, we become aware that personally identifiable information
regarding a child under the age of 13 has been collected at the Site, we
will delete such information from our records.

Special note for residents of California.
Your California Privacy Rights.
Under California Civil Code § 1798.83, we are required to disclose to
consumers the following information upon written request: (1) the
categories of personal information that we have disclosed to third parties
within the prior year, if that information was subsequently used for
marketing purposes; and (2) the names and addresses of all such third
parties to whom such the personal information was disclosed. We hereby
disclose that we have not disclosed any such personal information
regarding any California resident during the one-year period prior to the
effective date of this Privacy and Information Security Policy. California
residents seeking additional information on this requirement or our
privacy practices in general may write to Customer Service at with the headline “PRIVACY REQUEST” in
the message line. They may also send paper mail to VIVE Mood LLC,
10629 Hardin Valley Rd., Suite 300, Knoxville, TN 37932. Please write
“Attention: PRIVACY” in the address.

How to Access or Correct Your Information
If you identify any inaccuracy in your personal information, or you need
to make a change or would like to verify such information, please
contact us so that we may update our records or you may go online to
VIVE Mood LLC’s web site and update your own information. VIVE
Mood LLC contact information is set forth below. We will use
commercially reasonable efforts to accommodate all such requests.
Modifications to Policy

The foregoing policies are effective as of 3/27/2020. VIVE Mood LLC
reserves the right to change this policy at any time and will notify users
of the existence of a new Privacy Policy via e-mail or by posting the
latest version on our Site. Any changes to this Policy will be effective
immediately upon notice. Use of the Site after notice of changes will be
deemed acceptance of such changes. Be sure to review this Privacy
Policy periodically to ensure that you are familiar with the most current
version. This statement and the policies outlined here are not intended to
and do not create any contractual or other legal rights in or on behalf of
any party.

How To Contact Us
If you have any concerns about our use of your information or about this
Privacy Policy, please send mail to VIVE Mood LLC, 10629 Hardin
Valley Rd., Suite 300, Knoxville, Tennessee 37932. Please write
“Attention: PRIVACY” or send an email to We
will make every reasonable effort to address your concerns and remedy
any problems you bring to our attention.
3/27/2020 © Copyright 2020 VIVE Mood LLC. All Rights Reserved.